Q&A with DoorDash’s CPO, Mariana Garavaglia

In a recent Q&A on the OpenAI Blog, DoorDash Chief People Officer Mariana Garavaglia discussed how the company is scaling AI adoption across its workforce. According to Garavaglia, DoorDash empowers employees to build custom AI workflows, learn continuously, and innovate faster by providing accessible AI tools and fostering a culture of experimentation. The company has moved beyond offering AI as a top-down mandate; instead, it encourages bottom-up adoption where teams identify their own use cases. Garavaglia highlighted that AI is integrated into daily operations, from automating repetitive tasks to enhancing decision-making, and emphasized the importance of training and governance. For developers and solopreneurs building AI workflows, DoorDash's approach offers a practical model: start small with clear use cases, invest in employee education, and create safe spaces for trial and error. The conversation underscores that successful AI adoption hinges on cultural change and iterative implementation, not just technology rollout.