Lowe’s puts project expertise into every hand

Lowe’s has introduced Mylow and Mylow Companion, two AI-powered tools developed in collaboration with OpenAI, according to the OpenAI Blog. Mylow is designed for customers to get expert advice on home improvement projects, while Mylow Companion assists store associates with product knowledge and project planning. The tools aim to reduce complexity in tasks like painting, tiling, or lighting installation by offering step‑by‑step guidance and answering technical questions in real time. For developers and solopreneurs building AI workflows, this case demonstrates how large language models can be embedded into existing customer‑facing and internal operations, not just as chatbots but as specialized assistants that augment human expertise. The project also highlights the importance of domain‑specific training and guardrails to ensure accuracy in high‑stakes scenarios like home renovation. By leveraging OpenAI’s API, Lowe’s created a practical AI solution that improves both customer experience and employee productivity, offering a template for integrating LLMs into non‑tech industries.